Customer Engagement Manager (f/m/d)- Singapore

Festanstellung, Vollzeit · Singapore

Hi there!

Embark on an exciting journey with us as we expand our team in Singapore, dedicated to advancing medical research. Join a dynamic environment where every contribution matters, empowering researchers with the essential software tools they require. Explore endless learning opportunities, uncover new horizons, and make meaningful contributions towards transforming healthcare.

Your future role

You will be in charge of the software project delivery life-cycle which includes contract negotiations, scope management, resource planning, project reporting, risk management and stakeholders management. Responsibilities will include:

Accomplishes strategic objectives by overseeing multiple project activities
Manage software engineering project delivery life-cycle within scope, schedule and budget using project management processes and standards
In charge of the various stages of projects covering requirements gathering, design, software development, delivery, integration, data migration and maintenance services
Map out the overall project management plan and ensure that the roles and responsibilities, objectives, commitment, deliverables, schedule and risks are clearly understood and communicated to team members and customers
Maintain the relationship with all stakeholders, both internally and with customers, provide regular and accurate progress updates und problem reporting
Participate in pre-sales activities

What you need to succeed

Degree in Computer Science or a related field
At least 2 years relevant experience in the IT industry
You have a strong customer service mindset and customer empathy
You're organized and always approach tasks with a positive attitude
Understanding of the project life cycle, project documentation, and project standards
Prior experience with SCRUM/Agile methodologies
A strong sense of accountability
You can manage complex organizational dynamics
Professional project management certification (e.g. PMP or similar certification etc.) is a plus
Proven track record in managing projects. Ideally in the health care sector
“Hands-on” attitude
Excellent presentation, communication, negotiation and interpersonal skills
Must currently be based in Singapore

Why you will love working with us

Actively contribute to developing digital health solutions with a direct impact on the health and quality of life of others
Nonprofit work with a purpose: With us, you will find a fulfilling and meaningful task in a nonprofit environment that will advance our society
A diverse team of professionals from various countries working together from 3 locations (Potsdam, Berlin and Singapore)
Subsidized gym membership to encourage a healthy lifestyle
A generous education budget for courses, books, conferences, and your professional development
Real Work-Life-Balance with flexible working hours and various work models
Subsidized home broadband to support home and remote work locations
Support for your mental health
A first-class corporate health insurance that includes dental and maternity coverage
Subsidized annual check-up, to encourage regular health screening
Regular knowledge transfer through “all hands”, “town halls” and “Knowledge4Life” events
Several employee driven initiatives, every new colleague is welcome to participate in (for example the “Climate initiative” or “Diversity, Equality & Inclusion”)
An extensive and detailed on-boarding program to make your start at Data4Life as efficient and smooth as possible

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About us

Data4Life is a nonprofit organization with the vision of making the world a healthier place. With an international team, we work together on the mission to digitize health research. By linking technology and research, we make health data available to research in a comprehensive, digital and secure way. Our interdisciplinary team in Potsdam, Berlin and Singapore brings together experts from fields such as product development, digital engineering, data security and science. Data4Life was founded in 2017 and is funded by the Hasso Plattner Foundation.

We care about
Diversity: Many different lives, careers, and development paths lead to Data4Life. We welcome experts from a wide range of backgrounds and experiences to our international team, offering everyone equal opportunities to be themselves and develop to the best of their abilities. Diversity, equality, and inclusion are not just nice words at Data4Life – we put them into practice in all of our activities and projects, striving to incorporate them in our everyday lives. For this reason, we signed the Charta der Vielfalt (Diversity Charter) in 2022.

The Climate: Data4Life is a member of the Leaders for Climate Action community and climate neutral since 2019.

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Deine Bewerbung

Wir freuen uns über Dein Interesse an Data4Life. Bitte fülle das folgende kurze Formular aus. Solltest Du Schwierigkeiten mit dem Upload Deiner Daten haben, wende dich gerne per Email an jobs@data4life.care.