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Full-Stack Customer Success Engineer (f/m/i)

Potsdam, Berlin
Full-time
Permanent employee

Hi there!

Are you eager to work at the intersection of AI, research, and real-world
impact?
At Data4Life, we empower researchers and public-health partners by building
secure, compliant, and high-impact digital solutions. As we expand our AI-
enabled research platforms, including our AIR·MS chatbot, integrated LLM
solutions, and developer tooling, we are looking for a Customer Success
Engineer who combines strong technical skills with a deep understanding of
user needs.
In this role, you will act as a technical enabler for researchers and clinicians,
helping them successfully adopt and use AI-powered tools in a regulated health
environment.

Your future role

  • Build further features around the AIR·MS platform, including our open WebUI-based chatbot, using Python, TypeScript/JavaScript and modern frontend frameworks (React, Vue, Angular)
  • Collaborate with researchers, clinicians, and internal teams to translate user needs into practical technical solutions and enable effective platform use
  • Maintain the software stack up-to-date and ensure reliable, stable deployments across environments
  • Help integrate in-house fine-tuned, medical-data-aware LLMs and agentic APIs to streamline research and translation workflows

What you need to succeed

  • Bachelor’s or Master degree in Computer Science, Software Engineering, or equivalent professional experience
  • 2+ years of full-stack development experience, including Python/FastAPI (backend) and TypeScript/JavaScript (frontend)
  • Hands-on experience with modern frontend frameworks (React, Vue, Angular)
  • Ideally working experiences integrating or deploying LLM or AI
  • Strong collaboration skills to work across engineering, product, and research teams
  • Strong communication skills in English (C1)

Why you will love working with us

  • Contribute to meaningful digital health solutions that make health data ready for research.
  • Work with a diverse, international team across Berlin, Potsdam, and Singapore.
  • Enjoy flexible working hours, 30 days paid vacation, and the possibility for hybrid or remote work (up to 2 months/year abroad).
  • Benefit from private health insurance, sustainable mobility support (Deutschlandticket), and a career development budget.
  • Learn from experienced colleagues through knowledge-sharing events and participate in employee-driven initiatives like climate action and DEI programs.

Good to know

  • We especially welcome applicants from the LGBTQI+ community, people with a migration background, people of color, and individuals with neurodiversity, disabilities, or chronic illnesses to the team.
  • If you need support or special assistance during the application or interview process due to a disability, please feel free to let us know and we are happy to accommodate you as much as possible.
  • Please enclose your complete documents (CV, Github Account, Work sample) with your application.
  • For this position it is important that you are able to regularly be present in our Potsdam and/or Berlin office

About us

Data4Life is a nonprofit digital health organization headquartered in Potsdam supported by the Hasso Plattner Foundation, with additional locations in Berlin and Singapore. We make health data from diverse sources accessible, standardized, and secure - enabling responsible research to improve public health and personalized medicine. Our digital solutions support international standards such as FHIR and OMOP, and enable scalable digital research infrastructures with a strong focus on data sovereignty and transparency. We work with university hospitals and global research institutions to unlock the full potential of health data. In collaboration with Charité and Mount Sinai Health System, we are supporting cross-border use cases based on millions of patient records. As a nonprofit, we prioritize social impact, data ethics, and open collaboration.

We care about Diversity: Many different lives, careers, and development paths lead to Data4Life. We welcome experts from a wide range of backgrounds and experiences to our international team, offering everyone equal opportunities to be themselves and develop to the best of their abilities. Diversity, equality, and inclusion are not just nice words at Data4Life – we put them into practice in all of our activities and projects, striving to incorporate them in our everyday lives. For this reason, we signed the Charta der Vielfalt (Diversity Charter) in 2022.